Acclaim Telecom has helped call center organizations and auto-attendant self service applications in multiple industries deliver new and enhanced services, improve customer service, generate new business and retain existing customers.
Properly designed and deployed, IVR applications can work effectively for your company on a 7 x 24 x 365 basis to increase your market effectiveness.
Sample industry experience includes:
- Financial Industry Solutions – Includes PCI DSS compliance transactions, auto-attendant, loan balance, customer surveys, bill payments, live agent call centers, PIN reset and more.
- Healthcare Industry Solutions – solutions for physician’s offices, hospital admission and patient record update, appointment scheduling, prescription refill and claims processing are just a small sample of IVR applications
- Utilities Industry Solutions – billing inquiry and bill payment, call center, service requests and status updates, out-bound notifications and customer surveys are highly effective IVR applications
- Retail Industry Solutions – innovative employment pre-screening, product debut support, survey data collection, customer surveys, store locators, order status, and call center automation all contribute to better customer service and operational efficiency.
- Insurance Industry Solutions – bill payment, account status, claim filing, accident reporting, property and casualty reporting, auto-attendant and call center solutions