Enterprise Integration Group (EIG) is the premier independent professional services firm specializing in improving IVR utilization and customer satisfaction. Realization of these goals allows companies to provide world-class customer care, while reducing cost. EIG uniquely focuses in IVR application auditing, script improvement, industry benchmarking, Voice User Interface (VUI) re-design and usability testing. Poor IVR application designs impede Enterprises from realizing their Customer Care automation goals, resulting in increased versus decreased costs. While not all IVR applications are suited for Speech Recognition, EIG provides valuable consulting and migration plans for customers considering Speech and Biometric technology, before a large investment is considered. For more information, contact Acclaim or visit EIG’s website: www.eiginc.com
Microsoft speech technology is at your service on the desktop, on your mobile device, in the car, and in your office. It’s also available wherever you are, providing automated access to a wide range of information services through a call from any telephone. Website: www.microsoft.com/speech
Telizent Communications is a market leader in third party telephony services including monitoring, maintenance, and management. Telizent’s proactive monitoring service, Monitor+, provides a complete voice and network monitoring and remote management solution for Managed Service Providers and enterprises. Equipped with Monitor+ and Telizent’s broad range of tailored service plans, organizations are able to reduce costs and increase system uptime. For more information, contact Acclaim or visit Telizent’s website: www.telizent.com
Unwired Nation provides seamless SmartPhone mobile access to business applications regardless of mobile device type. The Unwired Mobile Platform (UMP) provides, through a single integration API, the ability to support all of the major brands of smart phones within a single technology platform. Support includes iPhone, Blackberry, Palm-Pre, Android and Windows-based smart phone devices.
Our approach circumvents the complexities, costs and delays of managing diverse mobile application development and infrastructure integrations across mobile device operating systems. The unique Web Services approach allows for faster, lower costs deployments easier to scale and maintain, while providing more control and security.
The technology can also be extended to provide interactive “push” of outbound pro-active reminders or other communications, including transactions in which the user can also complete directly on their phone at the same time! For more information, contact Acclaim or visit Unwired Nation’s website: www.unwirednation.com