Acclaim Telecom Services specializes in providing integrated IVR Solutions which enable our clients to maximize their business goals. Properly developed and managed, automated customer interactions can contribute to both top line revenue growth as well as improve operational effectiveness. We develop, deploy, and manage DTMF and Speech Enabled solutions for Hosted IVR applications as well as on-site customer premise systems.
Acclaim Telecom Services can help you with the following:
Using Acclaim Telecom Services’ PCI DSS compliant IVR Hosted Services, we assume complete responsibility for turnkey development, deployment and support of your company’s IVR needs. You receive:
- Quicker ROI and faster system deployment
- Elimination of Capital Equipment Expenditures
- Immediate access to the latest in IVR and Speech Recognition Technologies
- Scalability
- Secure Data Center Environment
- Real time analytics along with application and system performance tuning
Your competitive business environment is not static, and neither should your IVR systems.
Improving call flow processes, performing IVR system tuning based on real world usage, assessing new IVR application usage, improving IVR to web integration, or upgrading your call center performance are all part of Acclaim Telecom Services’ capabilities.
We provide assigned and dedicated staff members tailored to support your exact business needs.
Learn more about Acclaim Telecom’s Managed Services offerings.
Since 1993, Acclaim Telecom Services has been providing robust and rock solid IVR application development services to our clients. Ranging from “mods” for existing IVR applications, to complete turnkey business assessment and application development, Acclaim Telecom has delivered.
We have deployed over 1,000 complex, enterprise critical applications over a broad array on industries.
Learn more about our approach to delivering robust applications.
Need to protect or extend the economic and operational life of your existing IVR systems? Acclaim Telecom Services can help.
We offer IVR Extended Life Maintenance Services for a variety of systems. Services range from:
- Technology upgrade paths
- Three Levels of Hardware Maintenance Service Level Agreements (SLAs)
- Operating system upgrades and integration services
- End of Life IVR hardware support
Learn more about Acclaim Telecom’s IVR system maintenance services.
SMS messaging is a fast, reliable, and cost-effective method to communicate to small or large audiences.
SMS text messaging has become a huge, still growing, and important way to keep in touch with your customers and prospective customers. Whether integrated with your IVR system or web presence, or used in a stand-alone manner, SMS messaging can bring you closer to your customers.
Learn more about Acclaim Telecom’s SMS text messaging capabilities.