For both regulated and deregulated utility service providers, utilities continue to function under extreme operating pressures. Utilities are striving to improve customer service, provide consistency and accuracy on a 7 x 24 x 365 basis, and improve accuracy on high volume, redundant information requests.

Acclaim Telecom’s advanced speech recognition IVR capabilities can have an immediate and positive impact on customer service and operational efficiencies. Typical applications include:

• Call Center Automation
• Bill payment, bill payment reminders, account balance and status
• Repair status and outbound customer notification
• Manage unpredictable call volumes during inclement weather or unanticipated outages
• Automated stop and start of service
• Customer service and important information updates

Contact Us for a no obligation discussion on how to improve your customer service operations with IVR technologies.