Since 1993 Acclaim Telecom Services has provided robust IVR solutions to clients who are industry leaders in their fields. Ranging from simple application modifications for existing systems, software and hardware maintenance services, to complete IVR systems needs analysis and implementation, Acclaim Telecom Services has delivered.
Immediate ROI Without Capital Equipment Costs – Acclaim’s IVR Hosted Services provides a fully hosted solution without the need for hardware purchases, eliminates the headaches of O.S. and system software upgrades, eliminates hiring and training a specialized development staff, and stops the worrying about keeping up with the latest technology changes.
Secure and Scalable Platform – When your needs change, Acclaim Telecom can change with you. Acclaim Telecom can scale up or down based on your business demands. Our business model is flexible to meet the demands of your business needs. After all, you are the customer.
Experience and Expertise – You know your business and goals, we know IVR. We help you achieve most effective use of IVR solutions. Questions about call flows, voice user interface design (VUI), DTMF versus Voice Recognition? Questions about inbound applications, outbound applications, call center usage? What about application performance tuning, hosted versus on-premise equipment, or web integration into your IVR application? Acclaim Telecom has the answers.
Industry Solutions and Expertise – If you need a custom application developed, chances are Acclaim Telecom already has experience in your industry. Integrating IVR with web based and / or mobile based application needs? Acclaim Telecom can help also.
High Quality Applications – Some of the largest call centers in the nation have used Acclaim Telecom to develop, deploy and / or support their applications. We understand what “mission critical” really means to our clients. We don’t deploy “almost there” applications. They are fully developed, rigorously tested, and signed off by our clients before ever being deployed. And we help you tune your application performance based on real world performance and metrics.
Legacy Systems Support – Acclaim Telecom has extensive experience in assisting our client’s support their legacy IVR systems. From end-of-life hardware maintenance services, application migration from one platform to another, or moving to a hosted services platform, Acclaim Telecom has the expertise.
Dedicated Support – Level 1 support? Level 2 support? Level 3 support? Nonsense. We only provide one level of support to our clients. It is support to the complete satisfaction of our clients.