Application Development

Custom IVR Applications

Acclaim Telecom Services provides IVR Application Development Services for IVR Hosted solutions and most major brands of IVR systems in today’s marketplace. Our experience includes Speech Recognition / Voice User Interface (VUI) Design, DTMF application development, systems, and application tuning. Acclaim Telecom Services’s development staff are experienced with open standards, a wide array of development languages, and open source and vendor proprietary application tools.

Since 1993, Acclaim Telecom Services has delivered over 1000 robust, mission critical IVR System applications.

Platforms

Acclaim Telecom Services IVR system expertise includes:

Convergys / InterVoice

Acclaim Telecom Services provides IVR speech application design and development for all Convergys/InterVoice platforms. Expertise includes InVision®, InVision Studio® and Interaction Composer® tool kits. Acclaim Telecom Services has developed InterVoice based applications since 1993.

Acclaim also provides hardware and operating system upgrades and affordable system maintenance services across the United States.

Microsoft

Acclaim Telecom Services provides application design and development on the Microsoft Speech Server® platform. Utilizing Microsoft Visual Studio® tools Acclaim delivers managed code Speech applications based on SALT, VXML and Dialog Designer Workflow.

Genesys

Acclaim Telecom Services is a Genesys application development partner. Expertise includes Speech applications delivered with both Genesys and Eclipse-based tools.

LumenVox

Acclaim Telecom Services provides IVR application design and development utilizing the LumenVox speech recognition engine and Cepstral Text-to-Speech.