IVR capabilities have evolved tremendously from its early day, limited query / response touch tone (DTMF) implementations. Today’s open standards based platforms are capable of speech recognition, multimodal input / output capabilities, mobile and web based integration, SMS text messaging, and active session transfer capabilities. These enhanced features provide enhanced customer interactions, improved business relationships, more effective (and frankly less frustrating) technology utilization, with new applications and ways of using IVR capabilities evolving every day.
Properly designed and deployed, IVR applications can work effectively for your company on a 7 x 24 x 365 basis to increase your market effectiveness.
IVR systems can be deployed either in the cloud (hosted) or on-premise - Acclaim Telecom Services offers both of these options. Cloud based deployments offer many advantages including lower capital investments and maintenance costs. You can learn more about IVR hosting here. However, there are business cases where an on-premise IVR solution is prefered, particularly when security is a factor.
Acclaim Telecom Services can assist you at every stage of your IVR application, from identifying the business needs and goals, through design and development, to deployment and system monitoring. Start with the free consultation.
Acclaim Telecom Services provides comprehensive IVR speech recognition solutions designed specifically to reduce costs and improve customer communications for banks, insurance companies, and other financial services firms. Some examples of how Acclaim Telecom Services’s clients are using IVR solutions include:
Acclaim Telecom Services speech technologies can be a productive solution for hospitals and physician’s offices, insurance companies, care facilities, and other providers. By giving patients a convenient self-service option, health care companies can use voice automation to more quickly and efficiently manage a wide range of activities, including:
For both regulated and deregulated utility service providers, utilities continue to function under extreme operating pressures. Utilities are striving to improve customer service, provide consistency and accuracy on a 7 x 24 x 365 basis, and improve accuracy on high volume, redundant information requests. Typical applications include:
Retail has always been a competitive industry. A few of the ways to improve customer service as well as improve your firm’s operational effectiveness include:
Health, life, dental, property, and casualty insurance firms have some of the highest call volume demands of any industry. Policyholders who call in are looking for information that is both personal and important. With stringent confidentiality regulation, increased consumer driven research and decision making capabilities, and the need to understand sometimes complex product options, information accuracy has never been more important. In many cases, a well developed IVR solution can address most of these needs.
Among the many areas IVR technologies can have an immediate positive impact across multiple insurance industry areas include: